Your privacy is very important to us. This policy tells you how your Personal Information is used when you use XACROS’ Services. By using XACROS, you acknowledge that you’ve read and accepted these policies.
What information can I access and modify?
As a XACROS account holder, you have access to view and update the following information at your discretion:
- Participant names,
- user preferences,
- information in your user account (such as your phone), and
- content in your account (note that once provided, you may not be able to edit or remove certain types of content, such as messages)
You also have the right to request access to the Personal Information we hold about you in order to verify the Personal Information we have collected in respect of you and to have a general account of our uses of that Personal Information.
Here's what this policy covers: all information that you provide to us and that we collect while you're using XACROS.
This policy doesn't cover third party companies that we don't control but who help us operate our service. Those third party companies must adhere to privacy and security obligations in a manner consistent with XACROS' policies and practices. Keep reading, there's more about this later!
XACROS is a tool to help you communicate with people who can support your education, and we take your privacy seriously. Maintaining the privacy of your Personal Information is a shared responsibility, and while we will limit what we ask for and what we do with your information, we encourage you not to share it unless you need to. Please keep in mind that you are responsible for the content of your account and all your messages.
To delete your account, contact us or email us at firstname.lastname@example.org, but note that XACROS is not responsible for what other XACROS users may do with your sent messages.
You are responsible for any Content you provide in connection with the Services. We cannot control the actions of anyone with whom you or any other XACROS users may choose to share information. Therefore, we cannot and do not guarantee that Content you or any user posts on the Services will not be viewed by unauthorized persons. Although we may allow our users to set privacy options that limit access to certain parts of the Services, please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. XACROS does not encourage you to make any personally identifiable information (Personal Information) public other than what is necessary for you to use our Services. You understand and acknowledge that, even after removal, copies of Content may remain viewable in cached pages, archives and storage backups or if other users have copied or stored your Content. We will make efforts to remove the Content under our control that is not part of another user's account.
You may request removal of Personal Information (as described below) that you have provided to us by contacting us at our Help Center. We will remove your Personal Information from our database on your request, but this information may remain in our server logs as part of our standard backup procedures, unless prohibited by contract or law. A verified Organization administrator (Verified Administrator) or Organizer may be able to upload and provide information about you to your account; if you would like to remove or amend that information, you may have to contact and work directly with that Verified Administrator or Organizer. Any improper collection or misuse of Content or other information accessible on the Services is a violation of XACROS' Terms of Service and should be reported if identified.
Protection of XACROS and others
We may release your Personal Information if necessary to protect our community (for example, to comply with legal requests). Release of your Personal Information may occur when we believe in good faith that release is necessary to:
- comply with the law or national security request (for example, responding to a subpoena or other legal process);
- enforce or apply our Terms of Service and other agreements; or
- protect the rights, property, or safety of XACROS, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.
What information does XACROS display or collect?
The information you provide to us by creating an account (or when joining a forum or group) is used to deliver our service to you. For example, we use this information to attempt to verify your identity and help you create an account on XACROS.
We will not share personal contact information, besides your name, to other users on XACROS without your permission. If you use XACROS through your school, we will share your contact information with Verified Administrators.
When you use the Services, you may set up your personal profile, send messages, perform searches and queries, and transmit information through various channels as permitted by the functionality of the Services. XACROS will not display your personal contact information to other users without your permission. If, however, you utilize XACROS in an organization that has paid for a School Plan, we will share your personal contact information solely with a Verified Administrators chosen by your school and verified by XACROS.
The information we gather from users enables us to attempt to verify user identity, allows our users to set up a user account and profile through the Services, and helps us personalize and improve our Services. We retain this information to provide the Services to you and our other users and to provide a useful user experience. When you update your information, we usually keep a backup copy of the prior version for a reasonable period of time in case you need to go back to that version.When you use the Services, you may set up your personal profile, send messages, perform searches and queries, and transmit information through various channels as permitted by the functionality of the Services. XACROS will not display your personal contact information to other users without your permission. If, however, you utilize XACROS in an organization that has paid for a School Plan, we will share your personal contact information solely with a Verified Administrators chosen by your school and verified by XACROS. The information we gather from users enables us to attempt to verify user identity, allows our users to set up a user account and profile through the Services, and helps us personalize and improve our Services. We retain this information to provide the Services to you and our other users and to provide a useful user experience. When you update your information, we usually keep a backup copy of the prior version for a reasonable period of time in case you need to go back to that version.
Information you provide to us
The information you provide to XACROS is also used to analyze usage and improve our products and services. We don't show or share your Personal Information without your permission except in the few circumstances described here. We may also review account information to protect the safety of our community. We receive and store any information you knowingly enter on the Services, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. With your express consent, you may be able to upload, import or sync contact information from your mobile device (for example, from your address book) to XACROS. This information may include Personal Information such as your name, phone numbers, email addresses, photographs, and, in certain circumstances, your school, forum, group, club, team or Organization affiliation (which may be used to validate your account or to provide you with notifications via the Services from a teacher, school, class, group, club, team or affiliated Organization ("Notifications"), or any other information necessary for us to provide our Services. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use the Personal Information we receive about you to provide you with the Services and also for purposes such as:
- attempting to authenticate your identity,
- responding to your requests for certain information,
- customizing the features that we make available to you,
- suggesting relevant services or products for you to use,
- improving the Services and internal operations (including troubleshooting, testing, and analyzing usage),
- communicating with you about new features
- and, most importantly, protecting our users, sending emergency messages we are directed to send to you, and working towards making sure our Services are safer and more secure.
Information collected automatically
There is certain information that we gather automatically when you use XACROS, such as navigation and cookie information. Some of this information is collected and used in an aggregate and anonymized way to help improve our service. If Personal Information is included, we treat it carefully like all other Personal Information.
We receive and store certain types of information whenever you use the Services. XACROS automatically receives and records information on our server logs from your browser including XACROS cookie information, the page you requested, and other usage information such as your activity on the Services, the numbers and frequency of visitors to our site and its components (similar to TV ratings that indicate how many people watched a particular show). None of this information constitutes Personal Information. Certain information that is collected automatically, such as device ID, IP address and phone number, and browsing information that is associated with a user will be treated as Personal Information. In addition, for users who are students, teachers or administrators of schools that contract with XACROS for paid Plans, XACROS may, with the consent of the Verified Administrator in the school, obtain information from a third party Student Information System (SIS) provider, which will include basic directory and class information, attendance information, class grades, and similar information that is Personal Information.
We also may provide to our partners aggregate information derived from automatically collected information about how our users, collectively, use our site. We may share this type of non-personally identifiable, aggregated statistical data so that our partners also understand how often people use their services as well as XACROS.
There are different notification options. We may send push notifications to and from you and your forum(s); you can always opt out of these.
We send notices to you when an Organizer of your forum or group has posted something new to your forum or group, you are sent a message, or when XACROS needs to inform you of something. If you no longer wish to receive such communications, you may turn them off at the device level. Any user may contact us if such user no longer wishes to receive communications from the Services.
When you use the XACROS app, there may be additional information that we collect like your device ID, phone number and approximate location. When users use our mobile application, we automatically collect the Internet Protocol (IP) address, device ID, device type, and what operating system (OS) the user is running. We collect users' IP addresses whenever they use our mobile application, which provides us with a coarse approximation of the user's location at the city level in order for XACROS to, for example:
- provide Organizers with a geo-specific long-code (i.e., generic phone number with a local area code),
- support features such as school selection, and
- enable other internal measurement and Services features.
If XACROS is bought by another company, we may need to provide your information to that company. We will be sure to let you know if this ever happens so you can make decisions about your Personal Information.
If XACROS (or substantially all of its assets) is acquired by another company, user information may be one of the assets transferred to or acquired by that company. You acknowledge that such a transfer may occur, and that any acquirer of XACROS may continue to use your Personal Information as set forth in this policy. You will be notified via email or some other means of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information (including the right to delete your information). If XACROS goes out of business without a successor, XACROS would delete your information.
Email and text message communications
We may send you administrative messages regarding XACROS. We may also send you emergency messages when directed to do so by appropriate school, or government officials. However, you can learn how to unsubscribe from receiving all messages anytime!
If you provide us your email address or phone number, XACROS may send you administrative messages (such as updates, notifications, newsletters, and other news) relating to the Services or to respond to communications from you. XACROS may also send you emergency messages when we are directed to do so by a teacher, school, or government agency. By maintaining a XACROS account and/or not opting out of receiving information from XACROS, you acknowledge and agree that you may receive e-mail or SMS text messages on your phone or mobile device from other XACROS users, from XACROS and/or its agents (as described below) and other individuals or companies if you choose to use services or products that they offer. Receiving these messages may cause you to incur usage charges or other fees or costs in accordance with your wireless or data service plan. Any and all such charges, fees, or costs are your sole responsibility. You should consult with your wireless carrier to determine what rates, charges, fees, or costs may apply. We may receive a confirmation when you open an email from us if your computer supports this type of program.
To permanently cease receiving SMS text messages, please text @STOPALL:
- in reply to any SMS message from that forum or group,
- to a XACROS online long-code (a phone number issued by XACROS), or
- in Uganda, to the XACROS short code 32123
What about cookies, pixels, and local storage?
Cookies are bits of information that tell us you've visited XACROS before and help the browser remember things about you (such as your language setting). Our cookies do not collect any Personal Information from you. This only applies to XACROS cookies and no one else's.
A pixel is a small amount of code on a web page or in an email notification. As many services do, we (or our agents) may use pixels to learn whether you've interacted with certain web or email content on our Services. This helps us measure and improve our Services and personalize your experience on XACROS.
Local storage is an industry-standard technology that allows a website or application to store information locally on your computer or mobile device. We use local storage to customize what we show you based on your past interactions with XACROS. XACROS uses these technologies to deliver, measure, and improve our Services in various ways. These uses generally fall into one of the following categories:
- Authentication and Security
- To log you into XACROS.
- To protect your security.
- To help us detect and fight spam, abuse, and other activities that violate XACROS' policies.
For example, cookies may help us remember your preferred language or country that you are in. We can then provide you with XACROS content in your preferred language without having to ask you each time you visit XACROS. We can also customize content based on your country and/or district, such as disabling SMS, or to withhold certain content based on applicable local laws.
For example, cookies help us test different versions of our services to see which particular features or content users prefer. We might also optimize and improve your experience on XACROS by using cookies to see how you interact with our services, such as when and how often you use them and what links you click on. We may use Google Analytics to assist us with this.
Will XACROS share any of the Personal Information it receives?
XACROS does not rent or sell your Personal Information. We may share your information to provide certain features of the XACROS service, only as permitted by this policy. If you have any questions, please reach out to us at email@example.com
XACROS relies on its users to provide accurate Personal Information in order to provide our Services. We try our best to protect that information and make sure that we are responsible in handling, disclosing, and retaining your data. We neither rent nor sell your Personal Information to anyone. If other XACROS users, other individuals or companies whose products you choose to use, have access to your Personal Information (for example, your messaging content), they may use and share that information in ways that XACROS cannot, and does not, control. XACROS shares your Personal Information in personally identifiable form as described below.
When you use the XACROS app on your phone or tablet, we have analytics that help us understand how you use the app. This helps us improve the features & design!
We use mobile analytics software to allow us to better understand the functionality and improve the performance of our mobile software on your phone. This software may collect, store and use information such as how often you use the application, the events that occur within the application, usage, performance data, and where the application was downloaded from. This software may share information it collects with other third parties (1) as part of providing the analytics services; (2) with integrations that advance teaching, school services, student learning or achievement, or parent or guardian participation in their child's education or activities; and, (3) to comply with applicable laws.
What happens when I associate my account with a school or other organization?
You may be required to link your account with an Organization. Linking helps to verify your identity and may unlock certain features. If your Organization is managed by a Verified Administrator, they may also have access to certain information in your XACROS account, including your personal contact information. We will not display your personal contact information to other users without your permission.
Users may have the choice of associating their account with a school or other Organization (such as a team or group). This may be required (for example) for teachers and may be either required or strongly encouraged for other types of Organizers in order to use certain features of the Services. Other users may attend a school that contracts with XACROS for use of XACROS' Plans and this may automatically create an account for all the students, teachers, parents and relevant administrators of that forum or school and associate their accounts with the forum or school.
By associating your account with an Organization, you acknowledge and agree that a Verified Administrator may be able to view your User Submissions (including your Personal Information and messaging content). If you are an Organizer affiliated with an Organization, you acknowledge that XACROS may enable other users who are associated with the same Organization to contact you -- for example, teachers, students, or parents who are associated with your Organization may communicate with you. Participants may also contact each other (in addition to viewing User Submissions). XACROS does not display in a user's account profile personal contact information of the user to any other users without prior consent.
The security of Personal Information in the school environment is a top priority for XACROS. XACROS has protections in place to enhance our users' security, and routinely update these protections. We have administrative, technical, and physical safeguards designed to protect against unauthorized use, disclosure of or access to Personal Information. In particular:
- XACROS' main database and all backups are encrypted at best.
- All XACROS clients use TLS/SSL when communicating with our servers.
- Our engineering team is dedicated to keeping your Personal Information secure.
- We work with industry-leading auditors to review and guide our security policies and procedures.
- Low-level auditing software is run on all production systems to record potentially malicious actions that may take place.
- Increased focus for all software companies on advancing cybersecurity has led XACROS to undertake industry standard software security measures. For example, XACROS runs periodic penetration tests and a bug bounty program with trusted, vetted and verified security researchers then logs and resolves discovered issues.
Is information about me secure?
XACROS endeavors to protect user information and to ensure that user account information is kept private; however, we cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. If XACROS knows or becomes aware of a security breach of its users' personally identifiable information, XACROS will notify affected users as required by applicable laws and may post a notice on the Services.
Third party services
You may be able to access certain third party products through XACROS' Services to share content to or from another website or app. These are not XACROS products; they are another company's and we do not control their privacy and security practices so only you can decide whether to connect your XACROS account with another company's services.
Advertising is not permitted on the Services. However, we employ other companies to perform tasks on our behalf and help us provide certain features of our Services, and may need to share your information with those companies in order to provide our Services to you. Some examples of services for which we use agents include sending email or SMS, analyzing data, providing user services, and searching for any security vulnerabilities. These agents may use Personal Information we share with them, for example, to assist us, to provide their services to you and/or us, and to measure and improve the performance of their services. These agents have their specific terms or policies that are applicable and that may govern use of your information. XACROS has reviewed the privacy policies and practices of these agents and third party service providers in order to verify that they are capable of complying with XACROS' policies and practices, including those related to the collection, use, transfer, confidentiality, security and integrity of user data. As a condition of contracting with XACROS, those agents and third-party service providers committed, in writing, to providing at least equivalent privacy and security for your data as does XACROS.
How do I delete my account?
You may request deletion of your XACROS account by accessing your account online or contacting us at firstname.lastname@example.org to guide you through the process. Note that if you are a Participant or Organizer and you request to delete your account, XACROS may notify the Organization and the Organizer(s) of the forums and/or groups you are affiliated with of your deletion request. Please note that certain information may remain in our records, server logs and archives after deletion of your account. XACROS retains this information for purposes such as diagnosing problems with the service and for auditing legal investigations, but reserves the right to delete this information in accordance with its standard business practices in effect from time to time. Furthermore, information and other content you have provided may remain visible elsewhere to the extent such content was copied or stored by other users.
If your school has paid for a Plan and the school chooses to end their contract with XACROS for that Plan service you will be able to use XACROS' free services. If your school subsequently requests termination of all services and deletion of forums, XACROS will offer you the choice whether to continue using XACROS, and if so, provide you with control over your XACROS account. If in that instance you as a user wish to delete your service we will honor that request.
Questions or Concerns
If you have any questions or concerns regarding privacy when using XACROS' services, please contact us and send us a detailed message at the contact information below. We will make every effort to resolve your concerns.